Amazon Connect expands automated agent performance evaluations to 5 additional languages
News
This article announces Amazon Connect's expansion of automated agent performance evaluations to five additional languages using generative AI.
- Automated evaluations now support Portuguese, French, Italian, German, and Spanish
- Managers define custom evaluation criteria in natural language
- AI generates evaluations with justifications in preferred language
- Cross-language evaluation enables English assessments for non-English conversations
- Standardized evaluation framework across multilingual contact centers
- Available in 8 AWS regions globally
Amazon Connect now enables multilingual contact centers to automate performance evaluations consistently across languages using AI-powered assessment tools.
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