Amazon Connect adds conditional logic and real-time updates to Step-by-Step Guides
News
This article announces new features for Amazon Connect Step-by-Step Guides, enabling managers to create more dynamic and responsive guided experiences for agents.
- Conditional logic allows UI elements to adapt based on user interactions
- Dropdown menus can show/hide fields or change default values dynamically
- Required fields can be adjusted based on prior field inputs
- Real-time data refresh from Connect resources at specified intervals
- Agents always work with current information from flow modules
- Available in 11 AWS regions including US, Canada, Africa, Asia Pacific, Europe, and GovCloud
These enhancements make Amazon Connect workflows more efficient and tailored to different scenarios.
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