Amazon Connect now supports granular access controls for cases
News
This article announces tag-based access control for Amazon Connect Cases, enabling administrators to restrict case visibility and management based on user security profiles.
- Apply tags to case templates to control data access granularly
- Configure security profiles to limit user access to specific tagged cases
- Example: restrict fraud cases to fraud security profile users only
- Enforce internal controls and data access policies effectively
- Available in 10 AWS regions globally
Amazon Connect Cases now provides enhanced security controls through tag-based access, allowing organizations to enforce stricter data governance and compliance requirements.
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