How Lendi revamped the refinance journey for its customers using agentic AI in 16 weeks using Amazon Bedrock

This article details how Lendi Group built Guardian, an AI-powered home loan application using Amazon Bedrock, to transform the mortgage refinance experience for Australian homeowners in just 16 weeks.

• Guardian monitors loan competitiveness, tracks equity position, and streamlines refinancing with auto-populated forms
• Multi-agent orchestration system with specialized agents for engagement, data collection, product recommendation, and application preparation
• Architecture uses Amazon EKS, API Gateway, MongoDB, Amazon Bedrock Guardrails for compliance, and Langfuse for observability
• Rate Radar feature enables refinancing in 10 minutes with no paperwork or phone calls required
• Settled millions in home loans with significantly faster refinance cycle times than baseline
• Key lessons: prioritize evaluation metrics, choose models strategically, use batch inference for cost reduction, balance automation with human expertise
• Future roadmap includes exploring Amazon Bedrock AgentCore and becoming fully AI-based organization by June 2026

Lendi's Guardian demonstrates how agentic AI can transform financial services by automating routine tasks while maintaining human oversight for complex decisions and relationship building.