Amazon Connect introduces AI-powered manager assistance (Preview)
News
This article announces the preview of an AI-powered manager assistance feature for Amazon Connect, enabling contact center managers to query operational data using natural language.
- Query 150+ Amazon Connect metrics including agent scheduling and performance data
- Receive instant answers to operational questions in seconds
- Access historical data across all metrics
- Diagnose underlying issues and identify at-risk service levels
- Receive specific recovery action recommendations
- Feature available as preview; request access via AWS account team
Amazon Connect's new AI assistant streamlines manager decision-making by providing instant operational insights without manual data gathering.
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