Amazon Connect enhances AI-powered predictive insights
News
This article announces enhancements to Amazon Connect's AI-powered predictive insights for delivering personalized customer experiences at scale.
- Supports up to 40 million product catalog items (8X increase from previous)
- Now available in message templates for trigger-based campaigns
- Delivers up to 14% improved model accuracy
- Enables automated trigger-based campaigns based on customer behavior signals
- Supports targeted campaigns for specific customer cohorts
- Faster deployment with reduced training time
- Pay-as-you-go pricing for Amazon Connect Customer Profiles
- Public preview available in 8 regions globally
These enhancements enable businesses to automatically engage customers with personalized messages at scale, reducing deployment time for AI-powered personalization.
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