Amazon Connect now lets you select different From email addresses when sending emails

This article announces a new feature in Amazon Connect that allows contact centers to select different "From" email addresses when sending customer emails.

• Agents can choose appropriate sender addresses based on queue assignments
• Administrators configure multiple sender addresses per queue
• Supports multiple brands or business lines from single instance
• Available in 10 AWS regions globally

This feature helps contact centers maintain correct brand identity across customer email interactions.