Amazon Connect flow modules now work across all flow types and within other modules

This article announces that Amazon Connect flow modules now work across all flow types and can be nested within other modules, enabling greater reusability and modularity.

• Flow modules now available across all Connect flow types, not just inbound flows
• Modules can be used within other modules for complex nested logic
• Enables reuse of common functionality like agent whisper flows and eligibility checks
• Supports building complex workflows by combining pre-built intermediary steps
• Feature available in all AWS regions where Amazon Connect is offered

In summary, Amazon Connect flow modules now provide greater flexibility and reusability across all flow types and support nesting, simplifying complex contact center workflow development.