
Amazon Connect flow designer now provides analytics mode, enabling users to view aggregate metrics and understand customer interaction patterns within their contact center flows.


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<p>
Amazon Connect has introduced new analytics capabilities in its flow designer to help users make data-driven decisions when building customer interaction workflows.
</p>
<ul>
<li>Provides aggregate metrics on customer movement through flow steps</li>
<li>Identifies where customers encounter errors or abandon interactions</li>
<li>Helps track conversational AI interactions and agent transfers</li>
<li>Enables evaluation of root causes in flow configurations</li>
<li>Included with Amazon Connect (with unlimited AI) at no additional cost</li>
</ul>
<p>
The new feature allows contact center administrators to improve customer experiences by understanding behavioral patterns and optimizing interaction flows.
</p>
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Amazon Connect flow designer now supports analytics mode

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