Amazon EVS expands support options with Broadcom
Migration and Modernization Blog
This article announces that Amazon Elastic VMware Service (Amazon EVS) customers can now contact either AWS or Broadcom for support, improving issue resolution times.
- Customers can contact AWS Support for any Amazon EVS issue involving infrastructure or software
- Customers with active VMware Cloud Foundation subscriptions can contact Broadcom directly for VCF software issues
- Broadcom support covers only VCF software, not AWS infrastructure
- Broadcom support accessed through existing VCF subscription entitlements via Broadcom Support Portal
- AWS remains available as single point of contact for full stack support
In summary, Amazon EVS now offers dual support options, allowing customers to reach the most appropriate team for faster issue resolution.
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