Introducing US-based, US citizen, 24/7 technical support for AWS GovCloud (US) customers: Your mission never sleeps, neither do we
Public Sector Blog
This article announces that AWS GovCloud (US) technical support cases are now exclusively routed to US-based, US citizen engineers 24/7, with no action required from customers.
- All GovCloud (US) technical support cases handled by US-based, US citizen engineers
- 24/7 availability for mission-critical government workloads
- Support engineers trained in ITAR compliance and FedRAMP requirements
- Full-time AWS employees with government context expertise
- Access through console, API, click-to-call, and chat channels
- Billing/account questions route through commercial teams separately
- No opt-in required; automatically active for existing customers
AWS GovCloud (US) customers now receive dedicated support from US-based personnel, ensuring compliance and faster resolution for mission-critical operations.
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