AWS GovCloud (US) now offers US-based, US citizen 24/7 technical support for all customers by default
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AWS GovCloud (US) now routes all technical support cases to US-based, US-citizen cloud support engineers by default, with no opt-in required.
- Support engineers are full-time AWS employees who are US citizens working on US soil
- Engineers trained to maintain ITAR compliance and AWS GovCloud (US) requirements
- 24/7 support available across both GovCloud (US-East) and GovCloud (US-West) regions
- Support engineers have direct access to regulated customer environments for faster issue resolution
- Multiple support channels: AWS Console, API access, click-to-call, and live chat
This enhancement ensures GovCloud customers receive compliant, responsive technical support from qualified US-based personnel.
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