This article describes how Accenture built an agentic AI solution on AWS to transform ERP exception management for Direct Ship billing operations, replacing manual processes with autonomous AI-driven resolution.

• Agentic AI solution deployed in five weeks, reducing operational friction and accelerating issue resolution
• Digital Assistant centralizes SOPs and institutional knowledge with natural language interface
• Integrates with SAP S/4HANA and Okta for real-time data access with enterprise security
• Uses Amazon Bedrock, Bedrock AgentCore, Strands Agents SDK, Lambda, RDS, and Step Functions
• Eliminates manual exception handling, enabling proactive decision-making for high-value orders
• Reduces dependency on experienced staff through centralized knowledge base access
• Architectural pattern extensible to procurement, inventory management, and other SAP modules

The solution demonstrates that agentic AI can deliver measurable business value in weeks when combining clear business goals with cloud-native AI capabilities and ERP domain expertise.