Amazon Connect Customer now offers AI agent trace details for self-service voice interactions
News
This article announces AI agent trace details for Amazon Connect Customer's self-service voice interactions, providing visibility into AI agent reasoning and decision-making during customer conversations.
- View step-by-step AI agent traces directly in Connect web UI alongside transcripts
- Diagnose issues: identify incorrect reasoning, bad tool parameters, or timeout failures
- Validate AI agent behavior before deploying agentic experiences
- Available in all AWS Regions supporting Amazon Connect Customer AI Agents
This feature enables enterprises to understand, troubleshoot, and confidently deploy AI-powered customer service interactions.
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