Amazon Connect delivers more natural agentic voice experiences with expanded language support and speech controls
News
This article announces expanded agentic voice capabilities in Amazon Connect, enabling more natural and human-sounding AI customer interactions across multiple languages and voice options.
- Support for 50+ languages including Spanish, French, Italian, Japanese, Korean, Portuguese, and Thai
- Over 100 new voice options available for AI agents
- Seamless response pacing that fills natural pauses for immediate interactions
- Improved turn-taking to prevent overlapping speech between agents and customers
- Speech controls to adjust speed, volume, and emotion matching brand tone
- AI agents understand sentiment and adapt responses to customer tone
These enhancements enable enterprises to deliver more fluid and responsive customer experiences through Amazon Connect's agentic self-service capabilities.
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