Integrate Amazon Connect with AWS Managed AD via IAM Identity Center

This article explains how to integrate Amazon Connect with AWS Managed Microsoft AD using organization-level IAM Identity Center with SAML-based authentication across multiple AWS accounts.

• Configure organization-level IAM Identity Center with delegated administration for cross-account integration
• Connect AWS Managed Microsoft AD as the identity source with configurable Active Directory sync
• Create Amazon Connect instance with SAML 2.0-based authentication and IAM federation role
• Set up IAM Identity Center application with proper attribute mappings for RoleSessionName and Role
• Synchronize Active Directory users and groups to IAM Identity Center for automated provisioning
• Ensure all AD users have email addresses configured before authentication
• Test federation flow from IAM Identity Center portal through Amazon Connect access

This integration delivers centralized user management, MFA support, and operational efficiency by leveraging existing Active Directory infrastructure while maintaining security across multi-account AWS environments.