AWS End User Messaging now supports voice calling on WhatsApp
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AWS End User Messaging now supports voice calling on WhatsApp, allowing businesses to place and receive calls directly within the messaging app using their verified business identity.
- Voice calls seamlessly integrate with chat threads without switching applications
- Bidirectional calling: customers can call businesses and vice versa with permission
- Manage WhatsApp voice calling via AWS End User Messaging console or API
- Available in all Regions where AWS End User Messaging Social is available
This feature enables continuous conversations between businesses and customers while maintaining context within WhatsApp.
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