Automate RCA across ServiceNow, Dynatrace and Slack with AWS DevOps Agent

This article demonstrates how to configure AWS DevOps Agent to automate root cause analysis (RCA) across ServiceNow, Dynatrace, and Slack, eliminating manual incident investigation workflows.

• AWS DevOps Agent autonomously investigates incidents triggered from ServiceNow by querying Dynatrace telemetry for metrics, traces, and logs
• Agent correlates findings with application topology to identify root causes and affected components
• Structured findings, root cause analysis, and mitigation recommendations are posted back to ServiceNow tickets and Slack channels
• Integration uses built-in Dynatrace connector, ServiceNow OAuth clients, and Business Rules webhooks
• Agent Spaces organize access controls and integrations; topology mapping helps understand architecture relationships
• Reduces mean time to resolution (MTTR) from hours to minutes without manual context switching
• Extensible pattern supports Datadog, New Relic, Splunk, Grafana, PagerDuty, GitHub, and MCP servers

This end-to-end automation frees SRE teams from repetitive investigation tasks and enables faster incident response without waking on-call engineers.