Amazon Connect Customer Global Resiliency now supports persistent chat across linked AWS Regions
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Amazon Connect Customer Global Resiliency now supports persistent chat experiences across linked AWS Regions, allowing customers to resume conversations with full context and history.
- End users can resume previous conversations across Regions with full metadata and transcripts preserved
- Agents access complete conversation history and attachments for personalized service
- Eliminates need for customers to repeat information when switching Regions
- Example: Start chat in US-East (N. Virginia) and continue in US-West (Oregon)
- Requires onboarding to Global routing capability
- Available in all AWS Regions supporting Amazon Connect Customer Global Resiliency
This enhancement improves customer experience by maintaining conversation continuity across geographic regions.
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