Amazon Connect Global Resiliency now supports cross-region routing of contacts across two active AWS regions
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Amazon Connect Global Resiliency now supports cross-region routing of contacts to agents across two linked AWS regions, eliminating idle standby environments.
- Route contacts to longest-available matching agents across two active regions simultaneously
- Both regions carry live traffic continuously, ensuring full configuration and integrations are tested
- Managers view unified analytics and search contacts across both regions
- Retain full control over traffic distribution and can shift contacts/agents to single region anytime
- Available in US East/West, EU Frankfurt/London, and Asia Pacific Osaka/Tokyo pairings
This approach provides continuous failover readiness while maintaining operational flexibility and unified visibility across regions.
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