Amazon Connect Customer expands testing and simulation to validate flow action outcomes
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Amazon Connect Customer now enables validation of flow action outcomes during testing and simulation, allowing verification of returned data from actions like Lambda functions and Lex intents.
- Validate outcomes of customer experience flow actions during testing and simulation
- Verify data returned by actions such as Lambda functions and Amazon Lex resolved intents
- Confirm variables set by Agentic CX blocks
- Pinpoint exact actions returning unexpected results instead of tracing from downstream steps
- Resolve issues faster and launch flow changes with greater confidence
This enhancement improves debugging efficiency and accelerates deployment of customer experience flow updates.
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