Amazon Connect Customer now provides automated checks to improve performance evaluation forms

Amazon Connect Customer now provides automated checks to improve performance evaluation forms by suggesting changes that enhance AI scoring accuracy.

• Managers can run automated checks comparing evaluation forms against best practices with one click
• Identifies evaluation questions missing context for reliable AI scoring
• Provides suggestions to make questions more specific and measurable
• Helps fairly and accurately score both human and AI agents
• Reduces time managers spend refining evaluation forms
• Available in 8 AWS regions including US, Canada, Europe, and Asia Pacific

This feature streamlines performance evaluation processes by automating form validation and improving the quality of AI-driven agent assessments.