Securely pass the customer information to agent using Amazon Connect in-app, web, and video calling
Contact Center Blog
This article describes how to securely pass customer information to agents using Amazon Connect in-app, web, and video calling. It provides a step-by-step guide to implement a solution where customers can initiate voice and video calls from a website, and their form data is passed to the agent's workspace.
Specifically, the article covers:
- Overview of the solution architecture
- Prerequisites for implementing the solution
- Detailed walkthrough of the setup process
- Testing and cleanup instructions
- Benefits of using Amazon Connect's in-app, web, and video calling capabilities
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