Amazon Connect Customer now supports embedding Cases and Customer Profiles in custom agent applications
News
This article announces that Amazon Connect Customer now supports embedding Cases and Customer Profiles into custom agent applications.
- Agents can access case details and customer context within custom applications
- Developers can use Amazon Connect SDK to integrate native Connect experiences
- Reduces need to build and maintain these capabilities separately
- SDK available in all AWS Regions where Amazon Connect Customer operates
In summary, Amazon Connect Customer enables seamless integration of Cases and Customer Profiles into custom agent applications via the Amazon Connect SDK.
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