Amazon Connect now supports Apple Messages for Business
News
This article announces that Amazon Connect Chat now supports Apple Messages for Business, allowing businesses to deliver personalized customer experiences through Apple Messages on iOS devices.
Specifically, the article covers:
- Rich messaging features like link previews, quick replies, forms, attachments, authentication, iMessage apps, and Apple Pay
- Customers can browse products, check shipments, schedule appointments, or make payments through Apple Messages
- Reduces call volumes and costs by deflecting calls to chats
- Uses the same AI chatbots, routing, analytics, and agent experience as other Amazon Connect channels
- Available in several AWS regions like US East, US West, Canada, Asia Pacific, Europe
- Provides links to documentation, pricing, and the Amazon Connect website
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.