Amazon Connect now provides color coding for shift activities in agent scheduling
News
The article announces that Amazon Connect now provides color coding for shift activities in agent scheduling. This feature simplifies the experience for contact center managers and agents.
Specifically, the article covers:
- You can configure colors for different agent shift activities like breaks, meetings, and trainings
- Managers can quickly see how activities are placed in agent schedules
- Agents can easily understand their weekly schedule at a glance
- Customizable colors make schedule management more efficient
- The feature is available in AWS Regions where Amazon Connect agent scheduling is available
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