Amazon Connect launches automated rotation of agent shifts

This article discusses a new feature in Amazon Connect that automates the rotation of agent shifts in contact centers. It streamlines scheduling processes for managers by eliminating manual shift assignments.

Specifically, the article covers:

• The ability to create repeating patterns of shifts (e.g. morning, afternoon, night) that agents will rotate through
• Managers can define how many weeks each shift should be scheduled before rotating to the next shift
• Shift rotation patterns are automatically applied when creating new schedules
• Bulk upload/download of shift rotation and profile assignments
• No additional charge for this feature in regions where Amazon Connect scheduling is available