Amazon Connect now supports additional agent scheduling staffing rules

The article discusses new agent scheduling staffing rules introduced in Amazon Connect, which make it easier to schedule agents while complying with labor, union, and other contractual rules.

Specifically, the article covers:

• Five new rules for scheduling agents: minimum rest period between shifts, minimum rest period per week, maximum consecutive working days, maximum consecutive day of the week worked, and shift cannot start earlier than the previous day's shift
• These rules will be applied when generating new schedules or editing existing ones
• The new rules make day-to-day management of agent schedules easier for managers
• The feature is available in all AWS Regions where Amazon Connect agent scheduling is available