Amazon Connect Contact Lens launches a new dashboard for outbound campaign analytics
News
Amazon Connect Contact Lens now offers a new dashboard for outbound campaign analytics, allowing users to visualize and monitor campaign performance, track efficiency, measure compliance, and understand campaign outcomes for voice workloads.
Specifically, the article covers:
- Real-time and historical reports with custom time periods and benchmarks
- Tracking campaign progress, delivery status, and call classification outcomes
- Identifying trends and patterns across key metrics like dials attempted and abandonment rate
- Availability of these metrics via API for custom reporting or integrations
- Regional availability in AWS regions where Amazon Connect outbound campaigns are supported
- Links to more information in the Amazon Connect Administrator Guide and API Reference
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