
Amazon Connect Contact Lens introduces a new real-time agent adherence dashboard that enables supervisors to efficiently monitor, filter, and manage agent performance metrics with enhanced visibility and quick intervention capabilities.


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<p>
Amazon Connect Contact Lens has launched a new real-time adherence dashboard for contact center supervisors, featuring a pre-configured agent adherence widget with enhanced monitoring capabilities.
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<li>Allows filtering and sorting of agent adherence metrics</li>
<li>Supports filtering by adherence status, duration, and percentage</li>
<li>Enables sorting by duration or percentage</li>
<li>Provides conditional formatting to highlight scheduling issues</li>
<li>Helps supervisors quickly identify and respond to adherence breaches</li>
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The feature is available in all AWS Regions supporting Amazon Connect agent scheduling, making workforce management more efficient and responsive.
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Amazon Connect Contact Lens launches new real-time adherence dashboard

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