
Amazon Connect introduces copy and bulk edit capabilities for agent scheduling, enabling managers to efficiently create, modify, and replicate scheduling configurations across multiple agents.


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<p>
Amazon Connect has introduced new features for agent scheduling configuration to improve workforce management:
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<ul>
<li>Copy existing scheduling configurations to create new profiles</li>
<li>Easily replicate shift profiles (e.g., weekday to weekend variations)</li>
<li>Copy scheduling details from existing agents to new hires</li>
<li>Bulk edit specific configuration fields like time zone and start date</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
</ul>
<p>
These enhancements aim to reduce time spent on configuration management, increase productivity, and improve operational efficiency for contact center managers.
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Amazon Connect now supports copy and bulk edit of agent scheduling configuration

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