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Amazon Connect now provides an API to update routing criteria on a queued contact

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The article discusses a new API provided by Amazon Connect that allows updating the routing criteria for a queued contact.

Specifically, the article covers:

  • Amazon Connect now provides an API to update routing criteria on a queued contact
  • Routing criteria allow targeting contacts to specific agents based on attributes like language proficiency
  • This API allows updating routing criteria from external systems, such as a dashboard for agents to pick contacts
  • The new API is called UpdateContactRoutingData and is available in all AWS regions where Amazon Connect is offered
  • The article provides links to documentation on the new API and routing criteria in Amazon Connect
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