Amazon Connect outbound campaigns now supports Mexico
News
This article announces that Amazon Connect now supports outbound campaign calling to Mexico from the US East (Virginia) and US West (Oregon) regions. This new capability enables businesses to proactively communicate with customers in Mexico across voice, SMS, and email for various use cases like delivery notifications, marketing promotions, appointment reminders, or debt collection.
Specifically, the article covers:
- Communication features including point-of-dial checks, calling controls for time of day and time zone, number of attempts per contact, and predictive dialing with voicemail detection
- Integration with Amazon Pinpoint for building customer journeys and multi-channel experiences
- Pay-as-you-go pricing model for outbound service usage, telephony charges, and monthly target audience charges via Amazon Pinpoint
- Enabling outbound campaigns within the AWS Connect Console
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