Amazon Connect outbound campaigns now supports Brazil
News
Amazon Connect has expanded its outbound campaign capabilities to support calling in Brazil, available in the US East (Virginia) and US West (Oregon) regions.
- Supports proactive communication via voice, SMS, and email
- Use cases include delivery notifications, marketing, appointment reminders, and debt collection
- Features point-of-dial checks and advanced calling controls
- Includes predictive dialing with voicemail detection
- Leverages Amazon Pinpoint for list management and customer journey building
- Pay-as-you-go pricing model for service usage and telephony charges
The new capability can be enabled directly within the AWS Connect Console, providing businesses with more flexible and targeted communication options.
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