Elevating Amazon Connect digital enablement with learning plans and badges

This article introduces Amazon Connect's new learning plans and badges, aimed at providing comprehensive and personalized training resources for customers and partners.

Specifically, the article covers:

• The challenges with existing digital training offerings for Amazon Connect
• Introduction of the Amazon Connect Communications Specialist learning plan, a curated series of short courses covering topics like telephony, IVR, flows, routing, and omnichannel deployment
• Details on the Amazon Connect Communications Specialist Badge, earned after completing the learning plan and passing an assessment
• Benefits of earning digital badges, such as validating skills, signaling expertise, and enabling career advancement
• Plans for future learning plans targeting other roles like developers, architects, and analysts
• Conclusion: The new digital enablement strategy aims to provide personalized, up-to-date, and validated training experiences for Amazon Connect users