Amazon Connect expands AWS CloudFormation support for agent hierarchies
News
The article discusses Amazon Connect expanding AWS CloudFormation support for configuring agent hierarchy structures in its cloud-based contact center service.
Specifically, the article covers:
- Amazon Connect now provides AWS CloudFormation for programmatically deploying agent hierarchy levels
- CloudFormation allows secure, efficient, and repeatable deployments, reducing human error
- It enables tracking changes, controlled updates, version controls, and rollbacks
- CloudFormation support for agent hierarchies is available in all AWS regions where Amazon Connect is offered
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