Amazon Connect launches AWS CloudTrail support for Agent Status configuration
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Amazon Connect has launched AWS CloudTrail support for Agent Status configuration, providing enhanced tracking and auditing capabilities for contact center administrators.
- CloudTrail now records all changes made on the Agent status page
- Administrators can track who added, updated, or disabled agent statuses
- Enables tracking of custom status additions like 'Break' and 'Training'
- Provides logging capabilities similar to other Amazon Connect resources
- Available in all AWS Regions where Amazon Connect is offered
This update enhances visibility and monitoring for contact center administrators by allowing detailed tracking of agent status configuration changes.
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