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Amazon Connect can now generate forecast for workloads with as little as one contact

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The article summarizes a new feature in Amazon Connect that allows generating forecasts for smaller contact center workloads with as little as one contact, making it easier to predict demand and plan staffing.

Specifically, the article covers:

  • Amazon Connect can now generate forecasts for workloads with as little as one contact
  • This eliminates the need to manually adjust historical data to meet minimum data requirements
  • It enables managers to generate forecasts for smaller volume workloads than before
  • This makes it easier to do capacity planning and staffing for smaller contact centers
  • The feature is available in all AWS Regions where Amazon Connect agent scheduling is available
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