
    Amazon Connect introduces new intraday forecast dashboards that enable contact center managers to predict and optimize staffing, contact volumes, and queue performance in real-time every 15 minutes.


<div>
<p>
Amazon Connect has launched new intraday forecast dashboards within the Contact Lens feature, providing real-time insights for contact center management.
</p>
<ul>
<li>Forecasts update every 15 minutes with predictions for:
<ul>
<li>Rest-of-day contact volumes</li>
<li>Average queue answer time</li>
<li>Average handle time</li>
<li>Effective staffing</li>
</ul>
</li>
<li>Enables proactive management by tracking agent utilization at queue level</li>
<li>Helps identify potential staffing imbalances before wait times are impacted</li>
<li>Available in all AWS Regions with Amazon Connect forecasting capabilities</li>
</ul>
<p>
The new dashboards provide contact center managers with real-time predictive insights to optimize staffing and improve customer service.
</p>
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Amazon Connect launches new intraday forecast dashboards

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