Amazon Connect Customer now supports forecasting, planning, and scheduling for Tasks and Emails
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Amazon Connect Customer now supports forecasting, capacity planning, and scheduling for Tasks and Emails, enabling unified workforce optimization across all channels.
- Forecast and schedule across Voice, Chat, Tasks, and Emails in a single solution
- Accounts for channel-specific characteristics like concurrent work handling and varying durations
- Enables efficient agent allocation across multiple workload types
- Ensures consistent service levels across all customer interaction channels
- Available in all AWS Regions where Amazon Connect Customer agent scheduling is supported
Organizations can now optimize workforce planning end-to-end by managing diverse workloads with distinct requirements within one unified platform.
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Elevate your contact center using the new Amazon Connect Forecasting, Capacity Planning and Scheduling features
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