Amazon Connect Contact Lens dashboards now support additional customization capabilities such as color coding metric performance, customizing service level thresholds, and switching metrics within widgets, enabling better monitoring and visualization of contact center performance.

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<p>The article summarizes new customization capabilities for Amazon Connect Contact Lens dashboards.</p>
<p>Specifically, the article covers:</p>
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<li>Ability to color code metric performance based on custom thresholds</li>
<li>Ability to customize service level thresholds</li>
<li>Ability to switch metrics within dashboard widgets</li>
<li>Enhanced real-time and historical performance monitoring using customizable time periods, charts, and insights</li>
<li>Availability of these features in all AWS regions where Amazon Connect is offered</li>
<li>Pointers to additional information on dashboards and Amazon Connect</li>
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Amazon Connect Contact Lens dashboards now support additional customization capabilities

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