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Unleash the power of generative AI with Amazon Q Business: How CCoEs can scale cloud governance best practices and drive innovation

Machine Learning Blog

The article discusses how Hearst, a diversified media company, leveraged Amazon Q Business to enable self-service cloud governance and drive innovation at scale.

Specifically, the article covers:

  • The challenges Hearst's Cloud Center of Excellence (CCoE) team faced, including extreme demand, limited scalability, and inconsistent governance across business units.
  • The solution architecture and key steps Hearst took to implement Amazon Q Business, such as application deployment, data source curation, user access management, and user interface development.
  • The benefits achieved, including a 70-76% reduction in support requests, freeing up the CCoE team to focus on high-value tasks, and improved consistency in cloud governance practices across the organization.
  • Conclusion highlighting the value of using Amazon Q Business to scale cloud governance and enable the workforce with self-service access to best practices.
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