Amazon Connect Contact Lens now automatically categorizes your contacts using generative AI
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Amazon Connect Contact Lens now uses generative AI to automatically categorize customer contacts, providing enhanced insights for contact center operations.
- Categorizes contacts using natural language criteria defined by users
- Automatically labels contacts and highlights relevant conversation points
- Enables generating alerts and tasks for categorized contacts
- Allows searching contacts using automated labels
- Supports scenarios like identifying product interest, customer satisfaction, and agent behavior
Currently available in English in US East (N. Virginia) and US West (Oregon) regions, with no additional cost to Contact Lens conversational analytics pricing.
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