Amazon Connect launches forecast editing UI
News
Amazon Connect has launched a new forecast editing UI for contact center workforce management, offering enhanced flexibility for planners to adjust forecasts quickly and accurately.
- Enables easy forecast modifications across date ranges, queues, and channels
- Users can increase contact volume by percentage or set exact values
- Allows previewing changes before applying them
- Supports scenario planning, such as adjusting for upcoming marketing campaigns
- Available in all AWS Regions with Amazon Connect agent scheduling
The new UI simplifies forecast management, helps improve planning accuracy, and allows faster responses to changing contact demand patterns.
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