
    Amazon Connect introduces audio recording for IVR and automated interactions, providing easy monitoring and auditing of self-service experiences with configurable recording settings.


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<p>
Amazon Connect has introduced new audio recording capabilities for self-service interactive voice response (IVR) and automated interactions:
</p>
<ul>
<li>Can now record audio during automated customer interactions</li>
<li>Recordings accessible on the Contact details page</li>
<li>Configurable recording settings using workflow designer</li>
<li>Ability to pause and resume recordings around sensitive information</li>
<li>Supports monitoring, auditing, and compliance recording</li>
</ul>
<p>
The feature is available in all AWS regions where Amazon Connect is supported, providing enhanced visibility and control over customer self-service experiences.
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Amazon Connect now provides the ability to record audio during IVR and other automated interactions

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