
    Amazon Connect now supports direct voice call transfers between voice systems without using the public telephone network, enabling enterprises to modernize contact center experiences more efficiently.


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Amazon Connect now supports external voice transfers, allowing seamless integration of voice calls and metadata across different voice systems without using the public telephone network.
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<li>Enables direct voice transfers between Amazon Connect and existing voice systems</li>
<li>Supports IVR with conversational voice bots in 30+ languages</li>
<li>Provides natural language processing, automated speech recognition, and text-to-speech</li>
<li>Helps personalize customer service and reduce agent handling time</li>
<li>Available in US East (N. Virginia) and US West (Oregon) AWS Regions</li>
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This feature allows enterprises to modernize their contact center and voice systems, offering improved customer experience and operational efficiency.
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Amazon Connect now supports external voice transfers

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