Amazon Connect now provides granular permissions for conversation recordings and transcripts
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Amazon Connect has enhanced its permissions system for conversation recordings and transcripts, offering more granular access controls for contact center administrators.
- Administrators can now separately configure access to recordings and transcripts
- Users can listen to calls while preventing unauthorized transcript copying
- Flexible download controls allow access to redacted recordings
- Sophisticated permission scenarios can be created for sensitive conversations
- Feature is available in all Amazon Connect regions
This update provides contact center administrators with improved security and flexibility in managing conversation data access.
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