Home icon

Amazon Connect now logs supervisor agent activity status changes to AWS CloudTrail

News

This article announces that Amazon Connect now logs supervisor agent activity status changes to AWS CloudTrail for audit purposes.

  • Supervisor status changes for agents are now captured in CloudTrail logs
  • Logs include supervisor identity, timestamp, and specific status change details
  • Helps contact centers maintain clear audit trails for compliance
  • Available in all AWS commercial and GovCloud (US-West) regions
  • Requires CloudTrail logging to be enabled; changes appear automatically

This enhancement improves visibility and accountability for agent status management in Amazon Connect contact centers.

Go to article

The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.

Related articles

Dec 20
2024
Amazon Connect launches AWS CloudTrail support for Agent Status configuration
May 27
2026
Amazon S3 audit logging, Part 2: Centralized logging and analysis of S3 data events in AWS CloudTrail for security and compliance
Apr 29
2026
Amazon CloudWatch adds visual agent configuration to the EC2 console
Dec 20
2024
Amazon Connect launches improved agent hierarchy configuration interface with AWS CloudTrail support

The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.