Amazon Connect now logs supervisor agent activity status changes to AWS CloudTrail
News
This article announces that Amazon Connect now logs supervisor agent activity status changes to AWS CloudTrail for audit purposes.
- Supervisor status changes for agents are now captured in CloudTrail logs
- Logs include supervisor identity, timestamp, and specific status change details
- Helps contact centers maintain clear audit trails for compliance
- Available in all AWS commercial and GovCloud (US-West) regions
- Requires CloudTrail logging to be enabled; changes appear automatically
This enhancement improves visibility and accountability for agent status management in Amazon Connect contact centers.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Dec 20
2024
2024
Amazon Connect launches AWS CloudTrail support for Agent Status configuration
Dec 20
2024
2024
Amazon Connect launches improved agent hierarchy configuration interface with AWS CloudTrail support
Jan 12
2026
2026
Amazon Connect now provides agent screen recording status tracking
May 13
2025
2025
Amazon VPC adds CloudTrail logging for VPC resources created by default
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.