Amazon Connect now provides built-in capabilities for customer authentication within chats
News
Amazon Connect has introduced a new built-in customer authentication feature for chat interactions, enhancing customer support workflows.
- Introduces new 'Authenticate Customer flow block' in chat workflows
- Allows businesses to verify customer identity before connecting with an agent
- Enables pop-up sign-in for unauthenticated customers seeking agent assistance
- Helps agents provide more personalized and efficient support
- Configurable through the 'Customer authentication' page in AWS Console
- Available in all commercial AWS regions where Amazon Connect is supported
This feature streamlines customer authentication and improves the overall chat support experience by adding a layer of identity verification.
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