Amazon Connect now makes it easier to collect sensitive customer data within chats
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Amazon Connect has introduced a new feature that simplifies collecting sensitive customer data within chat interactions, improving customer experience and transaction processes.
- Enables inline chat interactions for tasks like payment processing and customer information updates
- Allows customers to complete transactions without switching channels or navigating away
- Uses No-code UI builder to create step-by-step guides with forms
- Includes a 'sensitive data' option in Show view flow block for compliance
- Compatible with Lambda functions to send collected data to external applications
- Available in all commercial AWS regions where Amazon Connect is offered
This enhancement streamlines customer service interactions by making data collection more seamless and secure within chat environments.
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